Shipping Policy

Shipping within Australia

We currently ship throughout Australia.

Shipping charges for online orders are:

International Shipping

We also ship internationally.

Current international shipping charges are:

• New Zealand: AU$270
• Europe (Central): AU$480 
• Singapore: AU$330
• USA (mainland) and Canada: AU$490 
• United Kingdom: AU$480

For shipping to countries not listed above, please email info@deliver-eze.com.au for a quotation.

The customer is responsible for paying any import duties, taxes or customs charges imposed by their country's government.

Order Processing and Delivery Times

Orders are typically built and dispatched within:

• 2-5 business days for standard orders, including laser etching or laser engraving.

• Approximately 10 business days for custom powder coat colours.

Delivery within Australia is generally 1–5 business days, but please allow up to 7-15 days for Western Australia and Northern Territory.  Delivery to countries outside Australia should take 3-7 days.

Deliver-Eze uses a courier service direct to your home or place of work.  To ensure the safety of your purchase, please specify a business hours address for delivery of the goods.  If the goods are being delivered to your home, please ensure someone is at home who can sign for the goods upon delivery, or provide authority to leave in the order comments field.
We cannot accept a PO Box or parcel locker as a shipping address.

In the event that an item showing as 'in stock' is not available, or we are unable to fulfil your order - we will notify you within two business days to arrange an alternative item, a back order or a full refund.

If you have any questions regarding delivery please email us at info@deliver-eze.com.au or phone +61 3 9023 4881.

Delivery of Products (as per the Terms and Conditions page, section 5):

All Orders are delivered via trackable freight by a Delivery Agent we engage on your behalf.

Deliver-Eze cannot guarantee delivery time frames and will not be liable for any loss, damage, cost or expense incurred due to a delay in delivery.

You or your appointed representative must be present to accept delivery of your Order. The Delivery Agent may require proof of identity to be provided.

You acknowledge and agree that any person at the delivery address who accepts delivery of your Order is:

(a)  Authorised by you to receive your Order; and

(b)  Over the age of 16 years and capable of receiving delivery on your behalf. 

You may be liable for re-delivery fees in the event that the Order cannot be delivered due to there being no person present and willing to accept delivery at the delivery address, no proof of identity being provided or if the delivery address cannot be accessed.  In these circumstances you may need to collect the Product from the Delivery Agent’s local depot or agent.  You must follow the Delivery Agent’s instructions for collection and pay any additional delivery fees.

Before accepting delivery of the Order, you or the person accepting delivery should inspect the Product to ensure that it matches your Order and that it has not been damaged in transit.

Ownership of the Product passes to you on the date and time that you (or the person accepting delivery) accept delivery of the Product to the delivery address.